Return, Refund, and Repair Policy

This Refund, Return and Repair Policy is applicable to purchases made from For purchases made from a Medimart Franchised Store, please see the relevant store for details.

To avoid disappointment with your purchase Medimart recommends you read our Return, Refund and Repair Policy prior to you making a purchase from Medimart Online.

Medimart also wants you want you to be familiar your rights under the Australian Consumer Law. For detailed information see this article.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from a Medimart store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact our Customer Service Department at

About our Refund, Return & Repair Policy

This is the Refund, Repair and Return Policy of Medimart Online, and applies where you make a purchase online from

If you wish to view the return, refund or repair policies of any Medimart store, please contact or visit the relevant Medimart store for details. As Medimart stores are operated by independent franchisees, these policies may vary between Medimart stores.

Restocking Fee

All returns require the approval of Medimart Group. Customer agrees to a 15% restocking fee for the return of any equipment unless otherwise deemed defective. Any returned equipment must be returned in original manufactures packaging. Items not returned in original packaging will be charged a restocking fee of 15%. Not all purchases are eligible for return. Items specifically not eligible for return include products customised at the request of the customer, including changes in fabric, colour and size.

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Consumer Guarantees and Your Rights Under the Australian Consumer Law

Medimart and the manufacturer guarantee that:

  • goods are of acceptable quality
  • goods will match any description provided
  • any express warranties will be honoured
  • they have clear title, unless otherwise stated
  • they do not have undisclosed securities
  • that are fit for any disclosed purpose
  • the purchaser has right to undisturbed possession
  • they match the sample or demonstration model provided.

Goods Damaged in Transit

If any goods arrive damaged, please contact us at as soon as possible. Medimart Online will arrange to have the damaged goods returned to a Medimart Store and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.


Refunds will be processed by the relevant Medimart franchise and will normally be processed within 3 days.

Delivery Charges

Where Medimart Online considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Medimart Online or a Medimart Store will be at Medimart Online’s cost.

Returns and Repairs

You may return goods we have delivered to you by mail by contacting

You may also contact or attend the Medimart Store where you collected your goods, or where your goods were despatched from, and a Medimart staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

If any goods cannot be easily returned to us or a Medimart Store, due to their size, the fault or because they have been affixed or installed in your premises, please contact and we will arrange an inspection to assess the goods.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Contact Us

Where you have any questions or concerns relating to your Order, please immediately contact